We feel very sorry that you may have to cancel your purchase after you have received and checked the items from us. We value your purchase experience and always try to improve our services. Here below is the cancellation and return guide.
RETURNS & CANCELLATIONS
If you find the product you received from us not to be the item you ordered or needed, you can email us for applying cancellation and before returning the product to AirCompressorsTrade (Chengdu Pudding Mechatronic Co.,China, CPMC). Please review the return policy guidelines below; however, if you have any questions or should you need additional assistance, please don’t hesitate to call and talk with one of our Customer Service Consultant.
Returns Due to Our Mistake
If an item needs to be returned due to a mistake on our part, please complete and email us the Request for Return Form. A Customer Service Consultant will provide you with the return shipping address, freight account, and RMA number. If you would like to exchange the product, we will send a replacement as soon as possible. Otherwise, a credit for the full original purchase amount will be issued.
Damaged or Defective Parts
If an item is damaged in transit, please be sure the delivery person notes the damage on the bill of lading. After you’ve inspected the items, if any need to be replaced, please submit a Request for Return Form. If the packaging appears intact but the product inside is damaged, be sure and let us know immediately. If possible, take a picture of the damage and include it with the Request for Return form or email it to us at firstname.lastname@example.org.
We will send replacements parts as quickly as possible at no extra cost to you. If the situation cannot be remedied with either a full replacement or replacement parts, we will handle return freight costs and you will be credited the full original purchase amount. A Customer Service Constant will provide you with the return shipping address, freight account, and RMA number so that you can return the damaged/defective parts.
Other Returns & Cancellations
Product returns, if allowed, must be requested within 30 days of receipt date. Returned products must be in original packaging, unused, undamaged and in saleable condition. Product returns may be denied or made subject to restocking fees and other charges by AirCompressorsTrade upon inspection. A Return Material Authorization (RMA) number will be provided and instruction on return shipping. No returns will be accepted without a Return Material Authorization number.
Custom or special orders are sold on a “Final Sale” basis only. No cancellations, returns, refunds or credits are allowed.
Item exchanges for in-stock merchandise will be accepted without restocking fees. A credit for the item will be created, less shipping and handling charges and a charge for the new item will be created. Restocking fees up to 25% may be charged on regularly stocked items if there is no exchange. Special order/non-stock items will be assessed and are subject to restocking fees equivalent to the manufacturer’s restocking fee if they are not a Final Sale.
Note: Compressor lubricants, custom parts/equipment/filters and some OEM parts are a Final Sale and not returnable or refundable. Should you have any questions about whether a part or equipment is returnable, please contact us. If you are experiencing problems with capital equipment, please contact us, it may be covered under warranty and our Customer Service Representatives will assist you in submitting a warranty claim.
Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.
To Return an Item:
1) Please email email@example.com. We will provide you with an Return Material Authorization (RMA) number, return shipping address, and restocking fee percentage if applicable. (All returns must include the RMA number, returns that are not properly marked with a RMA number may be delayed in processing. All returned products should be in original condition).
2) Return the product using your preferred shipping method to the address we have provided. (It is important that you save the tracking number in case there are any issues during transit).
3) Once the return is received and inspected, we will arrange the refund. Check further about the refund policy.
If you are having an issue, please contact us and we will make every effort to resolve it promptly. Refund is usually issued within 14 business days from the receipt of the returned item.