Here are the answers to the frequently asked questions from our customers abroad. Should you have any further questions or concerns on air compressors, spare parts, woodworking tools of blades, welcome to leave us your comments. Our website products manager and staff will try best to address every of your concerns.

Purchase FAQs

We have been trying best to bring the most competitive prices to our international buyers, however some of our online prices are probably not updated for quite a while and our factories may increase or decrease our distribution prices without prior notice far in advance. So if you feel you may get a cheaper price for a designated compressor or spare part, please send us detailed requirements with specifications such as name plate, parts numbers, pictures, etc. We will answer you with great prices via email SOON.

Yes, of course, we double check all the specified items you purchase from us before and during the packing. Further more, if requested, additional insurance can be inclusive for the China mainland and/or international shipping.

Yes, please provide the detailed and exact address, contact person, phone number and the appropriate time for picking up.

Yes, we can ship your goods to your designated Amazon/Europe warehouse, or even deliver to your door as well.

We accept T/T, Western Union, WeChat Pay, Alipay, PayPal, Credit Card with 3-4.5% fee.

You can pay us by bank telex transfer (T/T), Western Union, PayPal and so on. However, like any online international gateway B2B or B2C websites which normally surcharge 2% as transaction fee both on buyers and suppliers together, the banking fee and the transaction fee for your purchase with us may apply (This small fee is cheaper and it is subject to vary via different payment gateway, 1-2%). Some buyers have Alipay or WeChat pay through their friends or agent in China, this is really convenient and also cheap way to pay us. However we suggest the T/T or western Union agent transfer. For Credit card payment, there would be 3-4.5% surcharge on top of the quotation.

Yes, we have been working in international trade business for years. We have a bunch of shippers/ forwarders and companies all of which have all necessary export licenses thus we can provide the customs declaration and ship the goods out to you. We are able to provide you the competitve quotation based on incoterms FOB, CIF to DDP, etc.

We have been in air compressors and spare parts sales and services for nearly 5 years. We know the China domestic and international markets and the products quality level in the field. We know how competitive we can be during and after the COVID19 world wide situation. All our sales service staff have working experiences in selling air compressors, spare parts and industrial tools on Alibaba or AliExpress.

Please be patient to expect your package which should arrive safely according to schedule in regular basis, however the worldwide COVID19 is still unstable in some regions of the world, and this may infect the China international shipping time. If this product is for virus protection purposes and if the coronavirus (COVID-19) will affect your purchase delivery, it will, anyhow, get to you after the necessary custom procedure. 

Woodworking Tools FAQs

– Stock Goods: No MOQ restriction but it is subject to individual requirement.
– Lead-time Goods: The MOQ is upon inquiry, normally 50 pieces.

Yes, here with Chengdu Herotools company, we can offer the sample for free charge but it is customers’ duty to pay shipping fee.

HEROTOOLS is factory founded in Chengdu, Sichuan Province, China1999. We have over 200 distributors China domestically. And we have Chengdu Pudding Mechatronic Co CPMC for overseas market distribution. Our customers are mainly from USA, Canada, Denmark, Norway, Finland, Switzerland, Austria, Germany,Greece,South Africa, Japan, South Korea, Singapore, Malaysia, Vietnam, Thailand, Australia, New Zealand (Kiwi country) etc. We guarantee you can get better prices than from anywhere else for our products. Learn more about Chengdu woodworking tools manufacturer’s service.

Generally it is 1-5 days if the woodworking tools are in stock, while 15-20 days if the goods are not in stock. If you have large purchase plan, we may speed up the services just for your company. Please confirm with your consultant.

Chengdu Pudding Mechatronic accept the following payment method and payment schedule for your woodworking tools purchase.

  1. Payment mode: T/T, Western Union Transfer, WeChat Pay, Alipay;
  2. Stock Goods: 100% payment before shipment;
  3. Lead-time Goods: 40% down payment, balance before shipment.

Please be patient to expect your package which should arrive safely according to schedule in regular basis, however the worldwide COVID19 is still unstable in some regions of the world, and this may infect the China international shipping time. If this product is for virus protection purposes and if the coronavirus (COVID-19) will affect your purchase delivery, it will, anyhow, get to you after the necessary custom procedure. 

Feel free to ask your questions you may have, and we will update our answers in couple of hours.

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